Support

Frequently Asked Questions

General Information

In which areas do you operate?

To check if we cover your area, insert your postcode or address in the website’s/app’s designated section (see picture below) and then click on “choose time slot”. If we currently do not serve the area, a message will appear.

Our standard operating hours are Monday to Sunday: 7:00 am to 8:30 pm.

Our express service operating hours are Monday to Sunday – Collection between 6:00 pm and 8:00 pm for Delivery the next morning between 8:00 am and 9:00 am (100% surcharge and minimum order £40.00)

You can place an order on our website or via our LAUNDREVO app (available on Android and Apple iOS) in three easy steps):

  1. Provide your contact details and address
  2. Select the day and your chosen one-hour time slot for collection and delivery
  3. Confirm the order by providing your card details

Please note:

The card details will be saved against your account and no payment will be taken until you have received your invoice

You don’t have to specify the items you will give us: just hand them to the driver on collection and we will take care of them for you

When placing your first order, you are automatically creating your own LAUNDREVO account.

Our Customer Care Team is here to answer any questions:

  1. From Monday to Friday from 7:00am to 8:30pm
  2. On Saturdays from 8:00am to 7:00pm
  3. On Sundays from 4pm to 8:30pm

You can contact our Customer Care Team:

  1. Using our messenger, available both on the app and website
  2. Via e-mail at info@laundrevo.com

A: You can update your address on the LAUNDREVO app by following these steps:

  1. Access the main menu by tapping on the symbol “≡” on the top-left corner
  2. Tap “My Account”
  3. Tap “Address” where you can
  4. Add a new address
  5. Delete an existing address
  6. Modify an existing address

Please Note: if you have multiple addresses saved, the one set as “default” will be automatically preselected every time you place an order

A: You can update your phone number in the LAUNDREVO app by following these steps:

  1. Access the main menu by tapping on the symbol “≡” on the top-left corner
  2. Tap “My Account”
  3. Update your number under “Mobile”

Frequently Asked Questions

Can I trust you with my clothes?

Yes, you can trust that we’ll always follow the manufacturer’s care label on all garments, which confirms the best practice to use during the cleaning process. If a care label is missing, you can trust our cleaners with years of experience to treat your items safely. If we think an item has a risk of being damaged, we’ll always make you aware and ask for your approval before processing the item and, in case you don’t want us to proceed, will return the item unprocessed and free of charge.

Yes, LAUNDREVO insures 10 times the price of the item cleaned up to a maximum of £500, so you can have complete peace of mind when using our service.

It’s very simple:

  1. You place an order through the website or app and receive the order confirmation by email
  2. One of our drivers comes to collect your items on the date and time slot you chose
  3. We send you your itemised invoice by email
  4. One of our dry cleaning experts processes the required service
  5. One of our drivers returns the items back on the specified date and time slot

: In most cases, we can provide a 24-hour service. Turnaround times vary by area: the best way to check is by selecting a collection slot on our order page, where you’ll see the earliest available delivery slot based on your location and our availability.

  1. If you require same-day service, your order must be collected before 10 a.m. for evening delivery
  2. If you require the over-night express service, your order must be collected between 6:00 pm and 8:00 pm for delivery the next morning between 8:00 am and 9:00 am

 Please note:

  1. If we require more time due to the nature of the items or stains, we will contact you as soon as possible
  2. Repairs, alterations, puffa jackets, duvets, pillows, rugs, trainers, curtains, and similar items require a minimum of 48 hours
  3. Wedding dresses require a minimum of 1 week
  4. Specialist cleaning such as leather or suede may take up to 2 weeks and will cost more than the prices shown on our website

We own and operate our own LAUNDREVO Cleaning Centres located throughout our areas of coverage. Each of our LAUNDREVO Cleaning Centres apply the same rigorous and high-standard cleaning processes. 

  1. On Sundays from 4pm to 8:30pm

You can contact our Customer Care Team:

  1. Using our messenger, available both on the app and website
  2. Via e-mail at info@laundrevo.com

Yes, you can request a scent-free detergent or provide you own. Simply specify this in the Order Requirements section of the LAUNDREVO app and, if you are providing your own detergent, hand it to the driver together with your items

Yes, we certainly try to clean any items. In the rare case we can’t process an item, we’ll let you know as soon as possible and we will return it free of charge.

We treat all stains, however, this does not guarantee full removal of the stain. To give us the best opportunity of removing stains, please inform us what originally caused it, as the stain removal product may vary in accordance with this additional information.

Yes, we offer repair and alteration services. If you require specific alterations or repairs, please include detailed instructions in the “Order Requirements” section when placing your order.

For alterations, you can also:

  1. Provide an item with the correct measurements to be used as a guide
  2. Add pins to the item to indicate exactly how you would like it altered

Please note: These services require a minimum of 48 hours

Any item given for service wash will be washed at 30°C/40°C, tumble dried on low heat and neatly folded (if you want any of your items to be pressed, please keep them separated from the items for service wash, as they will be individually invoiced).

 Please note that for a service wash, we do not take responsibility for:

  1. Items damaged by objects left in pockets
  2. Items damaged because they could not be included in a service wash

For this reason, we kindly ask you to:

  1. Check all pockets before giving us items for service wash
  2. Separate whites from coloured
  3. Separate items that require a different cleaning service

What cannot be included in a service wash?

  1. Anything that cannot be washed in a washing machine the item cannot be included in a service wash
  2. Anything that cannot be tumble dried (If you are unsure about an item, simply check the care label on the item to be cleaned
  3. Large items and items that need to be cleaned separately such as duvets, mattress protectors, pillows, curtains, blankets, bath mats and rugs

Dry cleaning is a cleaning process for clothes and fabrics that uses a chemical solvent instead of water. It’s ideal for delicate fabrics that may shrink, fade, or become damaged in a traditional washing machine. The process involves placing garments in a machine where they are cleaned with a liquid solvent that dissolves dirt, grease, and stains. After cleaning, the solvent is drained, and the clothes are dried, pressed, and finished.

What Solvents Are used? – Historically, Perchloroethylene (PERC) has been the most widely used solvent, but more environmentally friendly alternatives are becoming increasingly popular.

A water-based process using specialised biodegradable detergents and controlled machines. While not technically dry cleaning, it is often offered as a gentler, eco-friendly alternative. The solvent used varies by Cleaning Centre, but we are actively working towards phasing out PERC in favour of more environmentally friendly alternatives.

Yes, your trainers/sneakers will be thoroughly cleaned by one of our experts, using a combination of soft brushes and steam guns. Laces will be removed and cleaned separately.

If you want more than one service, please separate items by category: dry clean, wash and press, press only, service wash (wash, tumble dry and fold). If you are requesting a service wash, please read our guidelines here.

Each item has its own care label from the manufacturer confirming the best cleaning process. You can refer to the care label on the items or, if you are not sure, you can trust the years of experience of our laundry and dry cleaning experts.

Before your collection, please remove any collar stiffeners and cuff links from shirts and ensure you empty any pockets before giving us your items. If you want more than one service, please separate items by category: dry clean, wash and press, press only, service wash (wash, tumble dry and fold). If you are requesting a service wash, please read our guidelines here: 

You can put your clothes in to a plastic bag for the first collection. Please note, we are unable to take responsibility for bags we are given but we will give you one of our nice laundry bags for future collections.

We can collect your items from your home, office, concierge, neighbor, or a safe place. Simply let us know when placing your order so the driver knows who or where to collect from.

You can reschedule your collection/delivery by following these steps:

  1. On the LAUNDREVO app, tap “current” to see you current order
  2. Tap “amend” below the collection/delivery time
  3. Select your preferred new times
  4. If the option to reschedule the order is not available, please get in touch with our Customer Care Team using our messenger, available both on the app and website or via e-mail at info@laundrevo.com. Please note that if no notification is given before the start of the collection/delivery time-slot, a £10.00 charge may be applied for orders where there is no-one available to greet our driver.

Payment

Do you accept cash?

Our drivers cannot accept cash payments, as all payments have to be processed by card before the delivery takes place.

Yes, we do offer Gift Cards, and they can be purchased via our website at www.laundrevo.com

You can update your card details online and through the app.

If using the Website:

  1. Log in using your email address and password
  2. Click on ‘My Account’ on the top right-hand corner
  3. Click the drop down menu and choose ‘Settings’
  4. Scroll until the section “Payment Card”
  5. Click on the ‘Update card’ button and enter the new details

If using the App:

  1. Access the main menu by clicking on the symbol “≡” on the top-left corner of the app
  2. Select “My Account”
  3. Go to “Payment”
  4. Insert the new card details

Click on “Update Card”

: In most cases, we can provide a 24-hour service. Turnaround times vary by area: the best way to check is by selecting a collection slot on our order page, where you’ll see the earliest available delivery slot based on your location and our availability.

  1. If you require same-day service, your order must be collected before 10 a.m. for evening delivery
  2. If you require the over-night express service, your order must be collected between 6:00 pm and 8:00 pm for delivery the next morning between 8:00 am and 9:00 am

 Please note:

  1. If we require more time due to the nature of the items or stains, we will contact you as soon as possible
  2. Repairs, alterations, puffa jackets, duvets, pillows, rugs, trainers, curtains, and similar items require a minimum of 48 hours
  3. Wedding dresses require a minimum of 1 week
  4. Specialist cleaning such as leather or suede may take up to 2 weeks and will cost more than the prices shown on our website

Yes, after your collection takes place, an itemised invoice will be sent via email and through the app within three working hours.

If the invoice we sent you doesn’t match the services you requested or the items you sent, please contact our Customer Care Team as soon as possible so that we can rectify it. You can contact us:

  1. Using our messenger, available both on the LAUNDREVO app and website
  2. Via e-mail at info@laundrevo.com
What our clients say

Testimonials

Caroline

Canary Wharf

So easy, I can’t believe I didn’t think to outsource my least favourite house chore: washing and ironing duvet/bed sheets.

Peter

Royal Wharf

All good. Driver was friendly and smiling and arrived within the allotted timeslot.

Madeline

Wood Wharf

Turned up when they said they would, and delivered when they said they would. And the clothes were cleaned beautifully!

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